A Causes Matter Certificate (VSC) is a PDF document generated for each travel package purchased on a Causes Matter website. If you purchase multiples of the same travel package, you will receive a certificate for each individual purchase. VSC's are emailed to the purchaser after payment is completed - or emailed to the gift recipient if you are purchasing for someone else.

Each VSC contains a unique Redemption Code, which you use to let us know you're ready to book your travel. A VSC must be booked within 12 months of purchase, and your travel must take place within 18 months of purchase.

A VSC is not like a regular travel package where you pick your travel dates right away, instead you have 12 months to decide when you're ready to start planning your vacation. All travel package destinations and accommodations are subject to availability, and operate as first-come first-served. The earlier you can redeem your VSC and start working with our Concierge Team, the more likely it is we will have availability during your preferred travel time.

To redeem your Causes Matter Certificate (VSC) and start the booking process, just visit the Redemption Page of the Causes Matter website where you purchased your travel package. If you're not sure

Enter your Redemption Code and our system will show you the details of your travel package, including a link to view the details of your destination. If you're ready to begin booking, just click the "Redeem" button!

If you have any questions, or problems with the redemption process, please visit the Contact page and let us know!

When you redeem a Causes Matter Certificate (VSC) your details are sent to our Concierge Team, who specialize in helping you through the entire booking process. The Concierge Team can assist you with any questions you may have about the destination, your accommodations, amenities, and more! If they don't have the answer right away, they can get it!

The Concierge Team will work with you to schedule your travel. If you don't know when you want to travel yet, that's no problem! You don't have to complete your booking as soon as you redeem.

A Causes Matter is a special website representing a non-profit organization. Each Causes Matter is dedicated to fundraising for a specific organization, and you can find the details of that organization on the Contact page.

This Causes Matter was created for: [short var=business_name]

10% of the purchase of every VSC on this site is donated to the non-profit organization. This lets people tap into their travel budget to find extra dollars to support their favorite organizations!

If you're interested in setting up a Causes Matter for another non-profit organization, visit www.VacationStation.org.

If you need assistance with a Causes Matter Certificate (VSC), or anything else to do with Causes Matter, please visit the Contact page and get in touch! A team member will assist you as quickly as possible.

Every Causes Matter includes contact information provided by the non-profit organization it supports. Please visit the Contact page for a point-of-contact and their contact information.

All sales are final. Due to the nature of our donation system we are not able to provide refunds of Causes Matter Certificates.

Causes Matter will make every effort to accommodate your requests, including changes to travel dates and destination when possible. Factors that may limit our ability to make changes to your VSC may include, but are not limited to; lodging availability, certificate purchase price, number of travelers, age of travelers, natural disasters, government travel restrictions, etc.

If your certificate expires you will no longer be able to redeem it for travel. In order to maintain our pricing and our relationship with vendors we require you to book your travel within 12 months of purchase and complete your travel within 18 months.